Meagan McBain named ATCOG Dispatcher of the Year

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Meagan McBain, a dispatcher at the Bi-State Criminal Justice Center, has been named Dispatcher of the Year.

TEXARKANA — The Ark-Tex Council of Governments (ATCOG) awarded Dispatcher of the Year to Meagan M. Bain of the Bi-State Criminal Justice Center/Central Records and Communications.

The meeting was on April 7 and McBain chosen the same day. The award is given by ATCOG to a dispatcher who works in one of the Dispatch Centers in their region and the award is always given around the week designated as Public Safety Telecommunicators Week which this year is April 11-17, 2021.

McBain began her career as a Dispatcher in July 2014 and has flourished during her tenure. On February 5, 2018, she was promoted to the position of Dispatch Supervisor and is responsible to make sure the dispatchers assigned to her are accurately performing their duties in a professional manner.

McBain also holds an Advanced Telecommunicators License through the Texas Commission on Law Enforcement, and is the Training Coordinator for the Communications Section. The job requires her to review all trainees progress during the training program, in addition to her regular duties of supervising and performing the duties of a dispatcher herself.

The award puts a dispatcher such as McBain to the foreground after working a job in the background, according to CRC commander Doug Avery.

“Many states across the nation are now officially recognizing Dispatchers as first responders,” Avery said. “We are very proud of Meagan and congratulate her on this honor of being named Dispatcher of the Year.”